Troubleshooting With Training:

• Training username and password does not work.
• The course is slow or freezes up.
• Cannot use online courses on an iPad.
• Cannot connect to database when signing in.
• Download/Update the Flash Player (needed to play video files and online programs)
• Download the Authorware Player (needed to play older CD programs)

Troubleshooting With Website:

• www.tapseries.com "cannot display the webpage".
• Cannot login to the website.
• Cannot add student.
• The website says the session cookies are disabled.
• Cannot view of print certificate.