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To manage or be a successful member of a waitstaff team requires understanding the rules of quality service. This program teaches how to better "interact" with foodservice staff and customers.
HHFKA 2010 Food Safety CE Hours: 12
Great Service Sells!
Check averages increase when patrons enjoy the total dining experience. Service is the number one reason customers recommend a restaurant.
Earn More with Service, is another of the TAP Series Enhanced e-learning programs providing a media rich educational experience even on slow speed dial-up Internet connections.
To manage or be a successful member of a waitstaff team requires understanding the rules of quality service. This program teaches how to better "Interact" with foodservice staff and customers. Students learn by observing, experiencing and interacting with methods to provide great customer service. They further learn, that while most everyone dining at an establishment orders a main course; items ordered before and after enhance the overall dining experience.
• Sales of appetizers, premium drinks, and desserts can increase check amounts by 25% to 50%.
• Great service alone can increase a tip by 20% to 30%. These two factors can mean thousands of dollars per year to servers, and add tens of thousands more dollars annually to gross sale
10 - Steps to Service Excellence
The 10 Steps to Service Excellence are steps to moneymaking serving techniques:
• Suggestive selling, cross selling, and up-selling.
• Selling more by painting tasty word pictures.
• The first impression is everything.
• How do your employees measure up?
• The importance of projecting a positive, knowledgeable image.
• The value of teamwork.
• Dealing effectively with challenging customers.
• And, an optional lesson on serving and selling alcohol.
This program is designed for easy management of student study results with a centrally located account management database. This database provides training scores that can be reviewed and printed out individually by lessons or as a total record of the students complete course history. Also, handout worksheets for each lesson are available on the TAP web site and can be customized for post training follow-up.
100% money back of the purchase price, or credit to your corporate account, if returned within 30 days of enrollment, and if no more than lesson 1 has been studied. If you have any questions or comments on our return policy/terms of purchase, please feel free to contact us at 888-826-5222.
Courses are purchased as single use enrollments. Each lesson allows up to 5 reviews. After 5 reviews the lesson is closed. Courses are active for 180 days from date of enrollment and will stop functioning 180 days after the enrollment. Within the 180 day active period, the name of the student can be changed for a $20 fee for all courses except Food Handler, if a TAP Certificate of Achievement has NOT been awarded. Changing of the name will not re-activate any inactive, closed or ended functions. We reserve the right to charge a $5 fee for Food Handler name changes.To submit a name change form, click here.